FAQ + POLICIES
Info + Policies
Please read about our policies below, and feel free to reach out with any additional questions you may have. Customer support is available Monday-Friday 9am-5pm Eastern Time, and we do our best to return all messages within 1 business day.
Shipping & Delivery
We currently ship nationwide. All orders are shipped via USPS, and you will be provided with a tracking number once your order has been shipped.
At this time, all orders require a 5 business day turnaround before your item will be shipped. Currently USPS picks up our orders on Thursdays, so if you place an order it won't ship out until that Thursday or the next, depending on when you ordered.
Occasionally an item may be out of stock through our supplier due to shortages. If this happens, you will be refunded.
Talisa Lindsay DIY’s and Crafts is not responsible for items that are lost or damaged in the mail. The United States Postal Service will be solely responsible once items have been shipped. We cannot be held responsible for items marked "delivered" by the post office. If tracking for your package says the package was delivered, you will need to contact your local post office for information regarding your package. USPS Customer Service: 1-800-ASK-USPS (1-800-275-8777)
It is the responsibility of the buyer to make sure he/she enters the shipping address correctly. Talisa Lindsay DIY’s and Crafts is not responsible and will not refund any items that are shipped to an incorrect address. All shipping costs are non-refundable. Depending on where you live, the time it may take for your order to reach you may vary.
Shipping to PO Boxes
Please note that we do NOT ship to PO Boxes. If you've entered a PO Box as your shipping address, we will contact you via email so you can provide us with a proper physical address. It is the buyer's responsibility to make sure that your shipping address is a proper physical address. If you do not respond to us within 10 business days with a proper physical address, we will cancel your order.
Returns + Exchanges
We will accept returns or exchanges of any unworn clothing item that is not customized. Item must show no visible stain, wear, or defect with tags intact. We offer store credit for your returns or exchanges within 20 days of in-store purchase or mail delivery date. After that period, no orders will be eligible for store credit or exchange. CLEARANCE AND DISCOUNTED ITEMS ARE FINAL SALE AND NO REFUNDS OR EXCHANGES WILL BE GIVEN. Jewelry, swimwear, and undergarments are FINAL SALE AND NO RETURNS OR EXCHANGES WILL BE GIVEN. Seasonal items are not eligible for return after the holiday has passed.
To return or exchange an item, please contact us and let us know you would like to process a return. As long as all requirements above are met, you can package and ship your return back to the address on the original packaging. Once we have received your item and it shows no visible stain, wear, or defect with tags intact, we will email you with store credit, less any shipping charges, which you can use to place another order.
You are responsible for paying your own return shipping costs. Please consider using a trackable option for return shipping, as we can’t guarantee that we will receive your returned item.
Wrong Items Received
If you believe you received an incorrect item in your order, please contact us as soon as possible so we can remedy the situation, and include a photo of the wrong item received. If the item you ordered is still available we will ship the item out as soon as possible. If it is no longer available we will give you store credit for the item. In some instances, we may ask you to send back the incorrect item.
If you believe your package has been lost in the mail, please check the tracking number you received when your order was shipped. You should have received an email from us upon shipment with the tracking number.
Talisa Lindsay DIY’s and Crafts is not responsible for items that are lost or damaged in the mail. The United Postal Service will be solely responsible once the items have been marked as shipped. We cannot be held responsible for items marked "delivered" by the post office. Once a package has been marked "delivered" or "shipped" you will need to contact your local post office for information regarding your package. You can also contact USPS Customer Service at: 1-800-ASK-USPS (1-800-275-8777)
It is the responsibility of the buyer to make sure he/she enters the shipping address correctly. Talisa Lindsay DIY’s and Crafts not responsible and will not refund any items that are shipped to an incorrect address at the fault of the buyer.
If you've verified that you've entered your shipping address correctly, and your tracking does not say that your package has been shipped or delivered, please contact us so we can look into the status of your order.
DIY'ing To A Better Life: This subscription is offered as a monthly or annual recurring subscription. All payments are processed automatically via Paypal, and you can manage, change, or cancel your subscription by logging into the Paypal account you used to sign up. If you need additional help with this, please contact us. You can find more information about what is included in DIY'ing To A Better life here.
Seasonal DIY Mystery Boxes: This subscription is a bi-monthly subscription. All payments are processed via this website, and you can manage, change, or cancel your subscription by logging into your account. If you need additional help with this, please contact us. You can find more information about what is included in our Seasonal DIY Mystery Box subscription here. You must provide 30 days notice to cancel your Mystery Box Subscription. If a renewal is due 30 days or less from your cancellation notice, you will still be charged for and receive the next shipment before your account is cancelled. To cancel your subscription, you must email us here. Please note that if you haven't received an email confirming your cancellation, your subscription has not yet been cancelled.