FAQ + POLICIES

FAQ + Policies

Please read about our policies below, and feel free to reach out with any additional questions you may have using the chat box. Customer support is available Monday-Friday 9am-5pm Eastern Time, and we do our best to return all messages within 1 business day.

Third Party Suppliers

Most items in our shop are fulfilled and shipped by 3rd party suppliers, with the exception of our DIY Kits, Shabby Chic Fabric Boxes, Home Decor Items, and Rice Paper + Napkin Bundles. Please note that any item coming from a 3rd party supplier may take 2-15 business days for your order to ship, and another 5-15 business days for your items to arrive after they have been shipped. If you are ordering a holiday or seasonally specific item from a 3rd party provider, please plan accordingly and order at least 30 days in advance of the occasion.

Additionally, with some items from our 3rd party suppliers you may experience a delay in receiving a tracking number for your order, and you may not receive one at all. Rest assured your order is still on it's way, and if we do receive a tracking number from the supplier we will update your order with it as soon as we can.

If your order contains items from a 3rd party supplier, and it's been more than 30 business days since you've placed your order and you haven't received it, please reach out to us using the chat box on our website.

Shipping & Delivery

We currently ship worldwide, your shipping costs will be calculated at checkout once you add your shipping address. All orders are shipped via USPS unless the item you ordered is fulfilled by one of our 3rd party suppliers (see section "Third Party Providers" above to see if your item(s) are fulfilled by us or by a third party supplier). If an item in your order is coming directly from us, you will be provided with a tracking number once your order has been shipped. If an item in your order is coming from a 3rd party provider, you will receive an additional tracking number once they provide it to us. Please note that even if you don't have a tracking number yet, your order is being processed.

Depending on whether the item(s) your ordered come directly through us or one of our 3rd party suppliers, it can take 2-15 business days for your order to ship, and another 5-15 business days for your items to arrive after they have been shipped.

Talisa Lindsay DIY’s and Crafts is not responsible for items that are lost or damaged in the mail. The United States Postal Service or shipping company of choice will be solely responsible once items have been shipped. We cannot be held responsible for items marked "delivered" by your shipping provider. If tracking for your package says the package was delivered, you will need to contact your local post office or the shipping provider in question for information regarding your package. USPS Customer Service: 1-800-ASK-USPS (1-800-275-8777). For other shipping providers, please consult the box and call the shipping provider mentioned.

It is the responsibility of the buyer to make sure he/she enters the shipping address correctly. Talisa Lindsay DIY’s and Crafts is not responsible and will not refund any items that are shipped to an incorrect address. All shipping costs are non-refundable. Depending on where you live, the time it may take for your order to reach you may vary.

Out Of Stock Items

Occasionally an item you ordered may have gone out of stock through our supplier due to shortages. If this happens, you will be given store credit for your item in the form of a gift card and notified via email.

Returns + Exchanges

We will accept returns or exchanges of any unworn clothing item that is not customized. Item must show no visible stain, wear, or defect with tags intact. We ONLY offer store credit for your returns or exchanges within 20 days of in-store purchase or mail delivery date. After that period, no orders will be eligible for store credit or exchange. CLEARANCE AND DISCOUNTED ITEMS ARE FINAL SALE AND NO REFUNDS OR EXCHANGES WILL BE GIVEN. Jewelry, swimwear, and undergarments are FINAL SALE AND NO RETURNS OR EXCHANGES WILL BE GIVEN. Seasonal items are not eligible for return after the holiday has passed.

Please note that we do not offer refunds for any reason, but instead offer store credit for items returned that are unworn and undamaged. Once we receive your returned items, we will issue store credit in the form of a gift card that you can use to place another order.

To return or exchange an item, please send your unworn, and undamaged items to:

P.O. Box 792

Mulberry, FL 33860

***Please include a sheet of paper inside your box with your order number, as well as the reason for return. We highly recommend you get tracking for your return package and contact us with that info once it's been sent, so that our team off site can verify when your package was returned in a timely manner.

Once we have received your item(s) and can verify that they are unworn and undamaged, we will email you with store credit for the original purchase price of the item(s), less any shipping charges, which you can use to place another order.

You are responsible for paying your own return shipping costs. Please consider using a trackable option for return shipping, as we can’t guarantee that we will receive your returned item. If you are returning an item because the wrong item or size was shipped due to our error, please contact us using the chat box so we can discuss issuing you store credit for your shipping.

Wrong Items Received

If you believe you received an incorrect item in your order, please contact us using the chat box as soon as possible so we can remedy the situation, and include a photo of the wrong item received. If the item you ordered is still available we will ship the item out as soon as possible. If it is no longer available we will give you store credit for the item. In some instances, we may ask you to send back the incorrect item.

Lost Packages

If you believe your package has been lost in the mail and it has been more than 30 days since your order was placed, please check the tracking number you received when your order was shipped. You should have received an email from us upon shipment with the tracking number. If you do not have a tracking number yet, please contact us using the chat box.

It is the responsibility of the buyer to make sure he/she enters the shipping address correctly. Talisa Lindsay DIY’s and Crafts not responsible and will not refund any items that are shipped to an incorrect address at the fault of the buyer.

If you've verified that you've entered your shipping address correctly, and your tracking does not say that your package has been shipped or delivered, please contact us using the chat box so we can look into the status of your order.

Subscriptions

DIY'ing To A Better Life: This subscription is offered as a recurring subscription. All payments are processed automatically via Paypal, and you can manage, change, or cancel your subscription by logging into the Paypal account you used to sign up. If you need additional help with this, please contact us using the chat box. You can find more information about what is included in DIY'ing To A Better life here.

Shabby Chic Fabric Boxes: This subscription is a bi-monthly subscription. All payments are processed via this website, and you can manage, change, or cancel your subscription by logging into your account. If you need additional help with this, please contact us using the chat box. You can find more information about what is included in our Shabby Chic Fabric Box Subscription here. You must provide 30 days notice to cancel your Subscription. If a renewal is due 30 days or less from your cancellation notice, you will still be charged for and receive the next shipment before your account is cancelled. To cancel your subscription, you can contact us using the chat box, or login to your account and cancel.

The Printable Collective: This subscription is a monthly subscription. All payments are processed via this website, and you can manage, change, or cancel your subscription by logging into your account. If you need additional help with this, please contact us using the chat box. You can find more information about what is included in The Printable Collective here. To cancel your subscription, you can contact us using the chat box, or cancel by logging into your account.

Need More Help?

If you didn't find what you need on this page, please contact us using the chat box at the bottom of our website. We will do our best to get back to you within 1 business day, excluding holidays. We are a small, family-based business, so appreciate your patience.